T8 Shop, Shipping, Warranty & FAQs - All Your Questions Answered!

Special Shipping Arrangements for COVID-19

Updated 10 NovemberĀ 2020

Since we started, we have had a policy of šŸ˜FREEšŸ˜ standard shipping to almost everywhere in the world. However, due to COVID-19, we've had to implement some shipping fees to cover our increased costs.

On the bright side, we're seeing very few shipping delays compared to what we were seeing in March-April. And as always, we aim to fulfil all orders within 24hrs šŸš€

Shipping Fee

Country

Order Total

< HK$500

Order Total

>= HK$500

Service

Hong Kong

Taiwan

Free

Free

HK Post

Smart Post

Macao

Free

Free

SF Express

Courier

Australia

Canada

India

Malaysia

New Zealand

Philippines

South Korea

United States

HK$130

Free

SF Express

Courier

Austria

Belgium

China

Denmark

Finland

France

Germany

Hungary

Indonesia

Luxembourg

Mexico

Netherlands

Norway

Poland

Portugal

Serbia

Singapore

Slovenia

Spain

Sweden

Switzerland

Turkey

United Kingdom

Vietnam

HK$30

Free

HK Post

Express Tracking

Japan HK$100 HK$100 SF Express Courier
Thailand HK$100 HK$100*

HK Post

Express Tracking

* We cannot accept Thai orders above HK$1,200 given the risk of resale. For bulk Thai orders, please visit our Thai distributor here.

Customs Taxes and Duties

This applies to international (non-Hong Kong) orders only. We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. However, our experience is that, for many countries, taxes and duties will not be charged for smaller orders under US$100.

Payment Options

Billing currency is in Hong Kong Dollars and the following payment methods are accepted at T8:

  • Credit cards: Visa, Mastercard, Amex
  • PayPal

Order Status and Tracking

Your order number can be found on your order confirmation email and, if your order was placed while logged into your T8 account, it will be in your order history.

You'll receive a shipping confirmation email when your order has shipped. For shipments to the following countries, you will also receive a tracking number which you can use to track the status of your orderĀ here.

Asia / Oceana - Australia, Cambodia, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, South Korea, Singapore, Thailand, Vietnam
North America - United States, Canada
Europe and Middle EastĀ - Denmark, France, Germany,Ā Israel, Netherlands, Norway, Russia, Switzerland, Spain, Sweden,Ā United Kingdom
South America -Ā Brazil

Warranty & Returns

We stand behind our productĀ and provide a limited warranty for materials and workmanship defects under normal use for a period of three months after purchase. We do not cover normal wear and tear, and we cannot exchange underwear for hygiene reasons. If you have any issues, please complete our online warranty form.

You can also change your mind! If you are not completely satisfied with your online purchase through T8.run, you may return it within 30 days of receipt and we will gladly provide a refund, replacement or an exchange. We only require that it is in original condition and packaging.Ā Please email us at hello@T8.runĀ to return your product.Ā 

Chafe Free Guarantee

The Commando has been extensively tested in tropical Hong Kong conditions and is guaranteed chafe-free. If you experience any chafing in this underwear, send a photo to hello@T8.run and we'll refund you 100%, no questions asked!

Where to Find Us

We are open Monday to Friday from 10am to 5pm. Come say hello!

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