T8 Shop, Shipping, Warranty & FAQs - All Your Questions Answered!
Special Shipping Arrangements for COVID-19
Updated 20 July, 2020
Since we started, we have had a policy of 😍FREE😍 standard shipping to almost everywhere in the world. However, due to COVID-19, we've had to implement some shipping fees to cover our increased costs.
On the bright side, we're seeing very few shipping delays compared to what we were seeing in March-April. And as always, we aim to fulfil all orders within 24hrs 🚀
|Country||Order Total < HK$500||Order Total >= HK$500|
Note, to reduce shipping time, we are now using SF Express to ship to Macao and countries with the HK$130 shipping fee.
Customs Taxes and Duties
This applies to international (non-Hong Kong) orders only. We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. However, our experience is that, for many countries, taxes and duties will not be charged for smaller orders under US$100.
Billing currency is in Hong Kong Dollars and the following payment methods are accepted at T8:
- Credit cards: Visa, Mastercard, Amex
Order Status and Tracking
Your order number can be found on your order confirmation email and, if your order was placed while logged into your T8 account, it will be in your order history.
You'll receive a shipping confirmation email when your order has shipped. For shipments to the following countries, you will also receive a tracking number which you can use to track the status of your order here.
Asia / Oceana - Australia, Cambodia, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, South Korea, Singapore, Thailand, Vietnam
North America - United States, Canada
Europe and Middle East - Denmark, France, Germany, Israel, Netherlands, Norway, Russia, Switzerland, Spain, Sweden, United Kingdom
South America - Brazil
Warranty & Returns
We stand behind our product and provide a limited warranty for materials and workmanship defects under normal use for a period of three months after purchase. We do not cover normal wear and tear. If you have any issues, please complete our online warranty form.
You can also change your mind! If you are not completely satisfied with your online purchase through T8.run, you may return it within 30 days of receipt and we will gladly provide a refund, replacement or an exchange. We only require that it is in original condition and packaging. Please email us at hello@T8.run to return your product.
Chafe Free Guarantee
The Commando has been extensively tested in tropical Hong Kong conditions and is guaranteed chafe-free. If you experience any chafing in this underwear, send a photo to hello@T8.run and we'll refund you 100%, no questions asked!
Where to Find Us
We are open Monday to Friday from 10am to 5pm. Come say hello!